1. WHAT IS THE PURPOSE OF THIS DOCUMENT?
References to we, our or us in this notice are to Clean Power Hydrogen Group Limited.
We are a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are committed to protecting the privacy and security of your personal information and we are required under data protection legislation to notify you of the information contained in this privacy notice.
This privacy notice describes how we collect and use personal information about you in relation to the use of our website and for our marketing purposes, in accordance with the General Data Protection Regulation (GDPR).
If you have any questions about this privacy notice or how we handle your personal information, please contact us using the details set out in paragraph 15 below. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority, for data protection issues. We are here to help and encourage you to contact us to resolve your complaint first. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/your-data-matters/.
2. DATA PROTECTION PRINCIPLES
We will comply with data protection principles which say that the personal information we hold about you must be:
1. Used lawfully, fairly and in a transparent way.
3. THE KIND OF INFORMATION WE HOLD ABOUT YOU
|Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).|
We may collect the following types of personal information from you:
- Contact details: information that allows us to contact you directly such as your name, email address, telephone number and address.
- How you use our website: when you use our website we collect information about the pages you look at and how you use them.
- Location information: your computer's IP address may tell us an approximate location when you connect to our website but this will be no more precise than the city, state or country you are using your device in.
You are not required to provide any of the personal information described above to us, however, if you do not do so, we may not be able to enter into contract with you or assist you in your queries. If any of the information you provide is inaccurate or incomplete this may void or reduce any claims made under any contract we have with you for the supply of our products and/or services.
4. HOW IS YOUR PERSONAL INFORMATION COLLECTED?
We will collect personal information from a number of sources. These include the following:
- Directly from you: when you contact us by phone, email or communicate with us directly in some other way. •
- Our website: provides us with information about how you use it and the devices in your home that you connect to them.
- From our research: for example we may research who is the best person to contact within an organisation.
5. HOW WE WILL USE PERSONAL INFORMATION ABOUT YOU
We will only use your personal information when the law allows us to. This includes but is not limited to the following grounds:
1. Where we need to perform the contract we have entered into with you.
Examples of how we will process your personal information in accordance with the above grounds are listed below. However, some of the grounds will overlap and there may be several grounds which justify our use of your personal information.
|Purpose||Personal information used||Lawful basis|
|Answer your queries or complaints||All the personal information we collect||We have a legitimate interest to improve the products and services we provide.|
|Maintain and improve our products and services||All the personal information we collect||We have a legitimate interest to improve the products and services we provide.|
|Data analytics and statistical research to help us improve our online services.||How you use our website||We have a legitimate interest to improve the products and services we provide.|
|Staff training||All the personal information we collect||We have a legitimate interest to improve the products and services we provide.|
|Develop new products and services||All the personal information we collect||We have a legitimate interest to improve the products and services we provide.|
|Determine products and services that may be of interest to you||All personal information we collect||We have a legitimate interest to improve the products and services we provide.|
Products and services that we have determined may be of interest to you or your business
|When marketing to your business we do so on the basis that we have a legitimate interest to promote our business. We will otherwise ask for your consent to process your data for this purpose. You may opt out of our usage of your personal data for direct marketing purposes at any time. If you opt out we will keep a record of this so that we know not to issue direct marketing to you.|
We may anonymise and aggregate any of the personal information we hold (so that it does not directly identify you). We may use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site and developing new products and services.
6. AUTOMATED DECISION-MAKING
Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:
1. Where we have notified you of the decision and given you 21 days to request a reconsideration.
If we make an automated decision on the basis of any particularly sensitive personal information, we must have either your explicit written consent or it must be justified in the public interest, and we must also put in place appropriate measures to safeguard your rights.
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.
7. DATA SHARING
We may have to share your data with third parties, including third-party service providers and other entities in the group. We require third parties to respect the security of your data and to treat it in accordance with the law.
We share personal information with the following parties:
- Companies in the same group of companies as us: for the purpose of providing a service to you.
- Data analytics suppliers: to better understand how people use our website.
- Other service providers and advisors: such as companies that support our IT, help us analyse the data we hold, process payments, send communications to our customers, provide us with legal or financial advice and generally help us deliver our products and services to you.
- Purchasers of our business: buyers or perspective buyers who we sell or negotiate to sell our business to. • The Government or our regulators: where we are required to do so by law or to assist with their investigations.
- Police and law enforcement: to assist with the investigation and prevention of crime.
We use Google Analytics which sets cookies to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. To opt out of being tracked by Google Analytics on our website visit https://tools.google.com/dlpage/gaoptout. The cookies that are set are as follows:
- _ga (Google Analytics cookie)
- _gat (Google Analytics cookie)
- _gid (Google Analytics cookie)
- cookie-agreed (Drupal cookie used to determine if user has agreed to cookie statement)
We do not disclose personal information to anyone else except as set out above. We may provide third parties with aggregate statistical information and analytics about users of our products and services but we will make sure no one can be identified from this information before we disclose it.
8. DIRECT MARKETING
From time to time, we may contact you by email, post or SMS with information about products we believe your business may be interested in. If you are not representing a company, we will only send marketing messages to you in accordance with the marketing preferences you set when you give us your information or that you tell us afterwards you are happy to receive. You can then let us know at any time that you do not wish to receive marketing messages by sending an email to us at as firstname.lastname@example.org. You can also unsubscribe from our marketing by clicking on the unsubscribe link in the marketing messages we send to you.
9. TRANSFERRING YOUR PERSONAL INFORMATION INTERNATIONALLY
10. DATA SECURITY
Our website has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.
11. DATA RETENTION
We will keep your personal information for as long as reasonably required for the purpose for which it was obtained and thereafter to maintain our records and legal obligations.
12. RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION
Under certain circumstances, by law you have the right to:
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party, also known as data portability.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us in writing using the details set out in paragraph 15 below. You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
13. RIGHT TO WITHDRAW CONSENT
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us in writing using the details set out in paragraph 15 below. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
14. CHANGES TO THIS PRIVACY NOTICE
We may update this privacy notice from time to time. When we change this notice in a material way, we will update the version date at the bottom of this section. For significant changes to this notice we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.
15. CONTACTING US
In the event of any query or complaint in connection with the information we hold about you, please email email@example.com or write to us at:
Clean Power Hydrogen Group Limited
Technology Innovation Centre
Unit 4c Marrtree Business Park
Our company registration details are as follows:
Place of Registration:
|Clean Power Hydrogen Group Limited
England and Wales
46 Brooklands Drive, Goostrey, Crewe, Cheshire, United Kingdom, CW4 8JD